Promethean activinspire download pc

Everyones issue may sound the same, but rarely are not as every issue and set up is different. Does the crashing exclusively happen when you are connected to Promethean hardware? If so can you please supply the model and installed firmware of the attached hardware. Active inspire was fully uninstalled and reinstalled via your recommended method on a local admin account.

May I receive any suggestions to fix this issue, or is there an more clarifying questions you need to ask? As a follow-up, I was able to reliably crash Active Inspire on a new file with one simple trick. It appears the software cant handle excess amounts of image files and possibly pen writing any longer. I am linking a shared drive of the instructors file, my crash test file, and a video of the crash happening. I have tried all of the troubleshooting steps above, and instead of creating my own post or comment for what seems to be the exact same issue, I have been following this forum daily for the last couple of weeks.

Also, to let it be known that there is an additional person to the four in this forum post experiencing the same issue. If you would like more information on my setups, let me know, but our schools have a large diversity in set ups computers are the same, but many have different boards, windows versions, etc. The consistent part for the ones having the issue is that they are all updated to the latest version of Inspire.

Are any particular patterns noticed such as the use of a specific tool when the issue happens? Or does it appear to be a random issue? No ActivInspire error messages. Just crashes. Almost identical to the issue seen in the video provided by Oran. Could you please confirm is this issue affects all flipcharts or just a few?

If you add an object to a blank flipchart and move it around, does it crash? Does this happen with flipcharts containing only a few pages?

Are they saved into a stable location, e. Have you tried to uninstall and reinstall the software? We cannot post links to older versions on here however I will email one to you.

What hardware are you using? As this could help us understand this issue as we are unable to replicate. Hello, I too am experiencing the same crash issues as described by Oran Thompson and many others. A while ago there was an update and AI went from taking seconds to open to over a minute. Then the FONT kept changing on its own. Just wanted to let you know I too suffer symptoms from AI. Do I also have to spill the tea on all the Java the Hut?

Our team is currently looking into the reported issues on this thread and we thank you and everyone for your patience in this matter. Since we currently do not know the specific root cause of these issues, it would be most helpful if we could have all the details regarding your computer and version numbers as other users have posted.

This information only helps us investigate further so we can come to a solution. A few additional details about your issues would be helpful as well. Do you notice any patterns as to when these issues occur for you? Do other teachers at your organization have similar issues? Do these issues happen when you create a new flipchart or just with older ones?

Where do you save your flipcharts and how are they opened opening the file or opening through Inspire? Just to log that we are also having the same crashing problem, across multiple computers for multiple members of staff since upgrading to the current release, 2. Our version is 2. The fault happens when attached to a Promethean board, and also when preparing materials on devices with no board attached. Clearing temp files, repairing the program and even a clean reinstall of the machine only seem to resolve the fault short term, before it returns if indeed it was ever resolved.

I am facing issues with my Activinspire. The same is occurring when I open a flipchart I already have saved, that was opening before this issue. Activinspire opened in the second account I created. To that end, and to aid us with our investigations into this, please can you all carry out the below:. Send the crash reports you have found, and a copy of the flipchart that was being used into Promethean Technical Support, ensuring that you reference this thread when submitting your case.

If you require an older version installer, please also request this when sending us the crash reports. Just wanted to pop in and say we are also experiencing issue with ActivInspire randomly closing. No entries in Event Viewer, no error messages on screen. It just closes. I will be following the steps mentioned above in regards to crashDumps and crashDumpsOffline, hopefully something will be available in those folders.

Sorry it took a moment to get you the crash files. It was a hard sale to have a teacher agree to call me when their program crashed and to put their class on halt until I could retrieve the files. I finally managed to do it though. Here is what it came back with. If I could also get the older version of inspire like I asked before, I would be very appreciative. We have added this issue to an enhancement request, which means it may be addressed in future updates.

May I have the Mac version? I have experienced the same crashes and I want to see if going to the previous version will help. There are no updates as yet.

I cannot give an ETA on a newer version at this time. Please subsribe to the announcements page for future updates:. The issue you reported with us with ActivInspire crashing when touching the canvas has now been resolved in version 2. I am installing it right now. I want to hear from all of you here if your issues were resolved with this update!

After my experience upgrading to 2. The new version of ActivInspire has been tested before its public release, but, of course, you are absolutely welcome to wait before trying it first end.

Paul promethean could you please email me version 2. Having the same issues discusses in this thread. Due to the nature of this issue, we will be taking this offline, and emailing you with additional troubleshooting questions. Thank you for your post. By registering your product, you will be able to obtain a warranty certificate, to start the warranty from the date of installation, and to gain access to our toll-free support telephone numbers. To register hardware, click the Hardware Registration button on the Home screen.

To access the latest software for your Promethean device, please click the relevant link s below for download and installation instructions:. We use cookies to personalise contents and ads. Skip to Main Content.

Students can use the free version to access content and exported pdf flipchart lessons from their devices. Hybrid learning refers to a combination of online and in-class teaching. With ActivInspire, you can teach in-class and online at the same time. A successful hybrid classroom requires the following:. Teachers can access free resources on various topics on their computers. Resources are in flipcharts that they can open in ActivInspire, download, share on Facebook or Twitter, or share as a link.

Promethean offers free training resources for teachers to help them with their professional development. It takes the form of online courses, in-person training, video tutorials, and articles.

Teachers can track their progress through the interactive lectures and download a certificate when they complete a course. Use ActiveInspire to create interactive lessons to share with students on interactive cloud platforms.

Teachers can access flipcharts on various topics for students and develop themselves through multiple courses for professional development. We don't have any change log information yet for version 2. Sometimes publishers take a little while to make this information available, so please check back in a few days to see if it has been updated.

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